How should the GPOW handle a visitor who refuses to follow procedures?

Handling visitors who refuse to follow procedures is a critical responsibility for the Gangway Petty Officer of the Watch (GPOW). The best approach is to calmly remind them of the procedures and work towards resolving the issue. This method emphasizes effective communication and maintaining a respectful environment, which is essential for safety and security.

By calmly addressing the situation, the GPOW shows professionalism and reinforces the importance of adhering to established protocols. This approach is likely to foster compliance rather than resistance and keeps the interaction civil, minimizing potential escalation. It ensures that procedures—which are in place for the safety of all individuals on board—are clearly communicated and understood.

Engaging in an argument or asserting authority can create conflict and may lead to further non-compliance or disruptive behavior. Reporting the individual without any prior communication neglects the opportunity to resolve the situation directly and may be perceived as unapproachable. Allowing someone to disregard procedures undermines the authority of the GPOW and can compromise the safety and security of the vessel and its personnel. By choosing a calm and constructive approach, the GPOW upholds the necessary standards while promoting a cooperative atmosphere.