How should conflicts at the gangway be managed by the GPOW?

Managing conflicts at the gangway is a critical task for the Gangway Petty Officer of the Watch (GPOW). Approaching conflicts calmly and adhering to established conflict resolution protocols is essential for maintaining safety and security in a potentially high-stress environment.

When conflicts arise, it's important for the GPOW to de-escalate the situation. This can be achieved by remaining composed and using effective communication skills. By following conflict resolution protocols, the GPOW can assess the situation, listen to the parties involved, and work towards a mutual understanding or agreement. This method fosters a more respectful environment and prevents the situation from escalating further.

Such a response is more beneficial than confronting individuals aggressively, which can increase tension and lead to further conflict. Similarly, immediately calling security for every conflict could be unnecessary and may strain resources, while dismissing the conflict altogether can lead to unresolved issues that might escalate later. Therefore, a calm and structured approach is the best way to manage conflicts effectively at the gangway.